1. The short version
- You must be an adult to create an account, and you're responsible for what happens in the spaces you own.
- Your content is yours. We claim no ownership over it — we couldn't even read it if we wanted to.
- Use Moments only for what it's for: a private family journal. Anything illegal — and above all anything that harms a child — means immediate termination and a report to the authorities.
- Keep your recovery phrase safe. End-to-end encryption means we cannot restore what only your keys can open.
- Free to start, paid plans optional, cancel anytime — and you can always export everything and leave.
2. Who we are
Moments is provided by Omnya, a company registered in Belgium ("Omnya", "we", "us"). These terms are an agreement between you and Omnya and cover the Moments mobile and desktop apps, this website, and any related services (together, "Moments" or "the service"). You can reach us at info@momentsapp.eu.
3. Acceptance & eligibility
By creating an account or using Moments, you agree to these terms and to our privacy policy. If you do not agree, please do not use the service.
- You must be at least 16 years old (or older where your country's law requires) to create an account.
- Invited space members must be at least 13 years old. Younger children are the subject of a journal, never account holders.
- If you accept these terms on behalf of someone else (for example a family member you help set up), you confirm you are entitled to do so.
4. Your account
Sign-in is passwordless: we send a link to your email address. That makes your email account the key to your Moments account, so:
- keep your email address accurate and its mailbox secure;
- only approve new devices you recognize — every device must be explicitly approved before it can read anything;
- tell us promptly at info@momentsapp.eu if you believe your account has been misused.
You are responsible for activity that happens under your account, and space owners are responsible for choosing who they invite.
5. The service
Moments is a private, end-to-end encrypted journal for documenting a child's life and sharing it with people you choose. Spaces are invite-only; owners and admins control roles, groups, and what each member can see.
We may offer beta or early-access features (such as the current closed beta for Android). Beta features are provided for testing, may change or be withdrawn, and may be less stable than the finished product — please keep that in mind before trusting them with anything irreplaceable.
6. Your content
Everything you post — photos, videos, captions, comments, reactions — remains yours. We claim no ownership of it. You grant Omnya only the narrow licence needed to operate the service: storing and transmitting your encrypted content and its metadata to the members you have chosen. Because content is end-to-end encrypted, we cannot read, review, or moderate it — a deliberate design choice.
In return, you are responsible for what you post. You confirm that you have the right to share it — including, where required, the agreement of a child's other parent or guardian — and that it does not violate any law or these terms.
7. Acceptable use
You may not use Moments to:
- store or share anything that sexualizes, exploits, or endangers a child — we operate zero tolerance, detailed in our child-safety standards: immediate termination and reporting to the competent authorities;
- store or share content that is otherwise illegal in your country or ours;
- harass, threaten, or abuse other members;
- probe, attack, overload, or attempt to break the service's security or another family's space;
- reverse engineer the apps or service except where the law expressly permits it;
- send spam or use the service with automated tools in ways it is not intended for.
Members can report a post from inside the app, and anyone can reach our child safety team at childsafety@momentsapp.eu.
8. Keys & recovery — your part of the deal
Moments' security rests on keys that only your family's devices hold. That protection has a consequence you must understand:
If a space owner loses every approved device and the recovery phrase, the encrypted content cannot be recovered by anyone, including us. There is no master key and no backdoor — that is the point. Store your recovery phrase somewhere safe, and export your memories regularly if you want an extra copy.
9. Plans, payment & cancellation
- Moments is free to start. Paid plans with more storage and comfort will be offered; details will be announced before launch.
- Only the space owner ever subscribes — invited members never pay.
- Payments are handled by the app stores or a payment processor; we never see your full card details.
- You can cancel at any time. For a period of 6 months your space remains readable and exportable — you just can't add beyond the free plan's limits until you resubscribe. After that, only data above the free plan's allowance, if applicable, is deleted, oldest first. The rest remains available to you at all times.
- Statutory refund rights and the stores' refund policies apply.
10. Termination
By you: you can delete your account at any time, and export everything first. Deletion works as described in our privacy policy.
By us: we may suspend or terminate an account that violates these terms. For child-safety violations termination is immediate and without notice; for other violations we will give you reasonable notice and a chance to respond where that is appropriate. Sections of these terms that by their nature should survive termination (such as liability and governing law) do so.
11. Changes & availability
Moments is an evolving product: we may add, change, or remove features over time. We work to keep the service available and reliable, but we cannot promise it will be uninterrupted or error-free.
If we ever discontinue Moments entirely, we will tell you in advance and give you a reasonable period to export all of your content — your memories will never simply disappear.
12. Disclaimers
To the extent permitted by law, Moments is provided "as is" and "as available", without warranties beyond those the law requires. Nothing in these terms limits the statutory rights you have as a consumer.
13. Liability
To the extent permitted by law, Omnya is not liable for indirect or consequential damages (such as lost profits or lost data caused by events outside our control), and our total liability under these terms is limited to the amounts you paid us in the twelve months before the claim — or €50 if you have paid nothing.
This limitation does not apply where the law does not allow it — including for damage caused intentionally or by gross negligence, or liability that cannot be limited under Belgian or your local consumer law.
14. Governing law & disputes
These terms are governed by Belgian law, and disputes are brought before the courts of Belgium. If you are a consumer in the European Union, you also keep the protection of the mandatory rules of your country of residence and may bring proceedings there. We'd genuinely rather solve any problem by talking first — write to us.
15. Changes to these terms
We may update these terms as the product evolves. When we make material changes, we will update the date above and notify you in the app or by email before they take effect. If you continue using Moments after that, the updated terms apply; if you do not agree with them, you can export your content and delete your account.
16. Contact us
Questions about these terms? Contact us at info@momentsapp.eu.